We always cherish hearing feedback from our clients on how their experience was with the Visbeen Associates team. In the last couple of weeks, we received two glowing reviews from a past and present client and just thought we would share!
After a tough battle with a zoning board, one client left a voicemail that said, "I wanted to say thank you for sending Paul. He saved the day and secured the variance. He was like a one man show! I'm grateful that he is so multitalented and thinks on his feet, has a bit of showmanship and knows his stuff. [The zoning board] was concerned about everything. He stepped up and walked them through the variance that had already been approved by the DEQ. Paul did an amazing job so I just wanted to share his good work report."
When asked for a reference by a potential client, our client said, "In my opinion, Wayne is the perfect architect to select. We interviewed three, and hands down Wayne was the best we interviewed, but more importantly, he exceeded our expectations. Here are just a couple of the keys point for us:
a. Values … to us this was the most important. I needed to know that our architect was honest, ethical, and would do the right thing regardless if we were watching. Wayne was a man of his word.
b. Good business operations … from Angela, to Paul, to David, to Wayne, the entire team was great to work with. They met their deadlines and promises, and I press hard at times. No billing issues at any time along the journey.
c. Fun… working with Wayne was a blast. The chemistry between Wayne and myself was fantastic, and we did some very cool things together. His ability to interrupt our thoughts and napkin drawings was exceptional. There was not anything that we thought up that he was not able to create a solution for.
d. Future project … if I had the additional capital, I would do another project with Wayne just for the fun. But seriously, he would be my only call for an architect for our next project.
Wayne is a very active listener. If you are honest with him in conveying your vision and dream with the appropriate guidelines, Wayne will deliver. He is a breeze to work with and as noted above a lot of fun. Wayne has a great sense of humor and is genuine in every dimension.
I had a very demanding schedule, so we planned our meetings 30 and 60 days out so I could protect and plan for that time. We would have 4 hour work session every 3-4 weeks depending on the need and how we were progressing. If you let Wayne know that you need 15 min or 30 min, he will respond in spite of his demanding schedule. I can honestly say that we never waited more than one business day for his response, and in most cases it was within the same business day.
Don’t settle for anything but the best. Call Wayne first thing and lock in your slot. I promise you, you will not be disappointed. You will be thrilled. We challenged Wayne with our request, and he responded beyond our expectations."